Loren Andersen
Senior Director, Head of Customer Operations
Avant, LLC
Leads multi-site onshore and offshore operations across voice, digital, and case-management channels, with accountability for service delivery, cost efficiency, compliance, and customer experience. Oversees critical functions including escalations and complaints management, credit reporting operations, treasury-adjacent servicing processes, and regulatory response workflows.
Driving the responsible adoption of AI and automation across the operating model, including conversational AI, virtual agents, and workforce intelligence, to improve containment, reduce handle time, enhance quality and consistency, and lower operating expense—while maintaining strict adherence to regulatory, data-privacy, and model-risk expectations.
Partner closely with Product, Engineering, Risk, Legal, Compliance, and Finance to modernize customer-facing and internal servicing capabilities, scale efficiently, and ensure operational readiness for growth, audits, and regulatory scrutiny.